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Purchase Lookup

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Publisher Contacts

Contact your product's publisher directly Click here.

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Top 5 Questions & Answers

Questions & Answers

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General Questions

Is my purchase really coming from SafeCart?

How can I contact the publisher whose product I purchased?

I don't recall buying anything from SafeCart, yet my credit card statement or PayPal account shows a transaction from WWW.SAFE-CART.COM?

What is SafeCart Payments?

I'm getting an error when I try to purchase indicating my credit card has been 'refused'. I'm pretty sure I have available credit on that card, what's happening?

I don't have a credit card or PayPal account. Does SafeCart give me the option to pay by check or money order?

I haven't received my item yet. Can I track the shipment or confirm my physical mailing address?

What is a license or registration key?

I haven't received my license key or product registration key. How do I get one?

I don't think the product I just purchased is working correctly. How do I get technical help?

I think I paid a different amount than was advertised. Can you clarify the reason for the difference?

I contacted the publisher directly but haven't received a response. What do I do now?

I sent a question to SafeCart Customer Care but haven't received a reply yet. How can I get in touch with you?

What are SafeCart's Customer Care hours of operation?

Privacy and Security

How do I know SafeCart is a secure way to make a purchase online?

What is HACKER SAFE?

What is VeriSign Extended Validation?

What is TRUSTe Privacy Certification?

Where can I learn more about online shopping safety?

Questions about Refunds

How can I get a refund for a product I purchased from a SafeCart publisher?

The credit card I used to purchase my product is no longer valid or has expired. How will I get my refund?

My product's publisher has confirmed that they issued a refund for my purchase. How long will it take for the refunded funds to appear in my account?